Experience economy is here to stay
Your customers' expectations are shifting. Proactively prepare and adapt with our mobile involvement platform.
300,000+ Users all over the globe
Involve and stop under-reporting
Improve customer experience and brand loyalty
When it comes to hospitality, it's all about experience today. Involve your entire organisation from staff and service providers to customers themselves to identify bottlenecks in the customer journey. Improving those will drive the loyalty rate and bottom line up.
Unify your field reporting channels
Your customers require safety and quality across their journey. And your employees want to concentrate on their daily tasks. Avoid functional isolation, lower the threshold of reporting and improve everything with our one-stop solution.
Implement your strategy and support it in practice
Hospitality business is a team sport and you can be the coach. Empower the execution of your strategy with communication from top-down to bottom-up, and get the processes right with our platform for both proactive and reactive reporting.
See customer experiences
"Falcony is easily worth the cost. The application is really suitable and flexible. We can make modifications and create a variety of metrics."
Allocate resources much smarter
Fail fast, learn and adapt. Those are the ground rules in today’s business landscape. Forget decision-holding and information messengers, and empower just the right people with the right information and resources to do their job better.
Compare your sites to see trends
Whether you are managing operations, security or customer journeys, high standards require consistency. Point out and share best practices, identify where improvements are most needed, and make more accurate data based decisions.
Key use cases
Incident reporting
Accident reporting and investigation, Hazard observations, Issue reporting, Service requests.
Operations
Daily operational checklists, Opening checklists, Closing checklists, Machine failures, Brand compliance audits.
Health and Safety
Safety walks, Management walkarounds, EHS/HSEQ audits, Food and beverage / HACCP compliance, CAPA.
Security
Walkout reports, IT security incidents, Security rounds, Guard tours, Security inspections, Security risk assessments.
Facilities management
Maintenance checks, Cleaning inspections, Service providers quality assessments, Service Requests, Damage reports, Housekeeping.
Whistleblowing
Anonymous reporting, Case management and investigations, Protected dialogue, Whistleblowing policy.
